CALLIA CONTACT – CRM / HELPDESK / TICKETING

Have an overview of the entire business at any time. Plan and organize employees and resources for work. Anticipate new moments in business and act preventively.

One application for all business communication. Overview of sales, support, procurement and collaboration business processes. Sales success and user satisfaction statistics.

Take advantage of built-in reminders and priorities of certain tasks, view the calendar of events and the busyness of people and resources.

A business application that unites all business communication with sales and support in one place.

The main functions of the CALLIA CONTACT solution:

  • Communicate and monitor communication with clients, partners and employees

  • Use all communication channels (e-mail, phone, SMS, Viber, WhatsApp, Messenger...)

  • Creation of tasks and queries that are monitored by time and status

  • View all contacts, companies, tasks and send automatic reminders

  • Overview of business statistics

Contact us and find out how we can improve your business communication.

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SIMPLE AND QUICK IMPLEMENTATION AND USE

Fast implementation

Our solutions contain all the necessary elements for business and are easily adapted to your requirements. All the main channels of communication are supported, such as phone, e-mail, SMS, Viber and WhatsApp services and social networks.

Easy to use

Business applications must be fast, transparent and easy to use. A clear and customized interface and automation simplify work and reduce the possibility of error, and reminders of open tasks increase the quality of service and sales.

Adaptation to your requirements

Adaptation to your business and optimization of sales, support and collaboration processes reduce the possibility of error and increase productivity and client satisfaction while monitoring the entire business.

Premium support

Business solutions require top-notch support that ensures that your every inquiry or request is handled in a short time and in communication with a person who can adequately assist you. Each of our clients is also our partner.

BUSINESS MODULES OF CALLIA CONTACT SOLUTIONS

  • CRM

    COMPANIES AND CONTACTS

    Complete overview of business partners and clients. The customizable interface allows you to display different information for each type of partner, client, work sector and activity.

    In one place, review all communication with the client, sent documents, agreed jobs or meetings and send a message or make a call.

  • KOMUNIKACIJA

    CALLS, SMS, SOCIAL NETWORKS, WEB CHAT, FAX...

    Overview of all communication with clients, partners and employees regardless of the communication channel. Supported communication channels are telephone, e-mail, SMS, web chat, fax, chat applications and social networks.

    Listen to recordings of conversations or descriptions of calls and read all text messages and notifications in one place and then as they happened.

    KOMUNIKACIJA

  • TICKETS

    TASKS AND OBLIGATIONS

    Automatic and manual creation of tasks depending on the type of inquiry and contact based on received email, sms and other channels. Solution time reminders and predefined answer templates.

    Grouping of tasks and assigned employees depending on the type of inquiry, for example, product sales, service sales, product support, accounting…

  • COMMUNICATION FORMS

    TEMPLATES FOR CALLS AND TEXT MESSAGES

    In one place, create forms that are used as questionnaires in certain types of phone calls or messages such as e-mail or chat.

    Templates can contain variable fields such as contact or company name, employee signature or name of service used and others and can also contain attachments such as brochures, price lists or support forms.

    COMMUNICATION FORMS

  • CALENDAR

    MEETINGS AND ASSETS

    Calendar of meetings, tasks and utilization of resources for work. Easily forward tasks to another employee or check available appointments and book them.

    Calendars can be grouped depending on the type of module and employees.

  • DOCUMENTS

    QUOTES, FORMS...

    Overview of all sent and received documents. Adding standardized forms to communication and forms for communication and newsletter.

    DOCUMENTS

  • BUSINESS ASSETS

    REVIEW AND ALLOCATION OF ASSETS

    Organization of work resources such as company cars, offices or meeting rooms, tools and others.

    Track and plan the utilization and condition of business assets that are limited, such as a company vehicle, meeting room, special tool or even employees.

  • STATISTICS

    BUSINESS OVERVIEW

    Check and analyze the entire business. From the current state of work of all employees, to statistics of overall productivity and client satisfaction.

    Business analysis allows you to better plan time and business resources, and optimize the quality of products and services.

    STATISTICS

Contact us and find out how we can improve your business communication.

Contact us

OUR CLIENTS