CALLIA CONTACT – CRM / HELPDESK / TICKETING / CONTACT CENTER

Callia CONTACT – a simple solution for complete communication and collaboration. Speed ​​up and organize sales, support, communication with partners and clients, and collaboration among employees. Increase customer satisfaction and increase employee productivity.

  • Communicate and monitor communication with clients, partners and employees

  • Use all communication channels (e-mail, phone, SMS, Viber, WhatsApp, Messenger...)

  • Creation of tasks and queries that are monitored by time and status

  • View all contacts, companies, tasks and send automatic reminders

TELECOMMUNICATION SERVICES FOR BUSINESS USERS

Business telecommunications applications and services with superior support adapted to your business. Be available in and out of the office. Advanced telephone and business functions for contact centers, hotels and for integration with online stores and websites and other business applications.

  • Telephone switchboard - at your location or in the cloud

  • SIP TRUNK - connecting your existing telephone exchange

  • FAX.MAIL - sending and receiving faxes via e-mail

  • Switchboards for call centers with automatic dialer

CALL CENTER SOLUTIONS

Solution for sending and receiving calls for contact centers. Support for incoming and outgoing campaigns, automatic and manual dialer, blacklists of numbers, monitoring of work and status of agents and reports.

CUSTOMER SUPPORT, SALES AND COLLABORATION

Overview of communication and tasks (tickets) with clients, partners and suppliers. All communication channels are supported, such as phone, e-mail, social networks (viber, messenger…), SMS and fax.

ADVANCED TELEPHONE SYSTEM

Advanced telephone exchanges with support for integration with business solutions such as CRM or hotel systems. Additional functions such as billing and call recording, weather conditions and interactive menus.

Take advantage of and follow all sales opportunities
and increase productivity and increase the level of customer satisfaction.

Contact us and find out how we can improve your business communication.

ADVANTAGES OF OUR SOLUTIONS

Our solutions are oriented towards simplicity and speed of use. Full functionality does not require integration with other solutions and all main functions for communication, business organization and collaboration are supported.

FOR SALES, COLLABORATION AND USER SUPPORT

  • Receive inquiries and contact the client via phone, e-mail, SMS, Viber messages, social networks...
  • Connect sales communications with additional customer data.
  • View the entire conversation history with the client
  • Turn each interaction into a task that you can track and, if necessary, assign to the person in charge of the requested products or services.
  • Check the status of the sale and send automatic reminders or assign the client to an employee who has more time or experience with the requested topic.
  • If necessary, automatically remind the client about the status of his request and any additional information.
  • Simple reports to review sales by sector, team, employee, service and time period.
  • Plan ahead and allocate employees or resources more accurately.

FOR TELEPHONE SALES AND ADVERTISING

  • Create mass outreach campaigns via phone, email, Viber, SMS and other channels
  • Create forms for filling in data by campaign.
  • Fill in the information about the contacted clients
  • View the entire conversation history with the client
  • Simple reports to review sales by sector, team, employee, service and time period.

FOR APPOINTMENT RESERVATION AND REMINDER

  • Create auto-contact templates
  • Set a reminder for a specific type of service, such as an ordered appointment or delivery of goods
  • Fill in the appointments in the calendar and reserve funds, and the system will contact the client at a certain time with confirmation of the appointment and later with a reminder

Contact us and find out how we can improve your business communication.

TELECOMMUNICATION SERVICES AND APPLICATIONS

We provide advanced telecommunication services for modern business. Regardless of whether you use our business solutions, we offer a quality service with favorable call prices and top-notch support.

Telephone exchanges on location and in the cloud

  • Free calls between locations
  • Interactive menus for selecting sales, support and other groups
  • Title groups for multiple phones and mobile devices
  • Greetings and announcements
  • Time conditions for working hours
  • Support for fixed and mobile numbers
  • Integration with business systems
  • Receiving voice and fax messages to e-mail
  • Call recording
  • Availability from all over Croatia
  • Number portability

SIP trunk for your telephone exchange

  • Number of channels as needed by your business
  • Free calls between all locations and regional offices within the network
  • Forwarding of incoming calls in case of unavailability of the telephone exchange
  • Integration with mobile numbers
  • Call recording
  • Additional functions such as weather conditions and announcements for telephone exchanges that do not support this
  • Availability from all over Croatia
  • Integration with webRTC and other business applications
  • Number portability

TOPVOIP.HR

Offering telecommunications equipment such as SIP phones, USB headsets, VoIP intercoms and conference solutions. You can find more information about our telecommunications services on the TOPVOIP.HR portal.

FAX.HR

Website with information and prices of FAX.HR services for sending and receiving faxes via e-mail and application interface. You can also access the application interface on the FAX.HR page.

OUR CLIENTS